Terms and Conditions

Terms and Conditions of the HEMPMED online store
effective from 18 August 2026.

1. General provisions

These Terms and Conditions set out the rules for using the HEMPMED online store available at https://hempmed.eu, placing and processing orders, payments, delivery, withdrawal from the contract and complaints.
The Seller is Ahura Michał Müller, ul. Łąkowa 7, 66-415 Chwalęcice, Tax ID (NIP): 5993249746, Business Register Number (REGON): 386547570, email: hempmedkontakt@gmail.com, WhatsApp/tel.: +48 575 47 20 50 (“Seller”, “HEMPMED”).
These Terms and Conditions are made available free of charge in a manner that allows them to be saved and reproduced. The Customer should read them before placing an order.
Contracts with a Consumer and with a Sole Trader with consumer rights are governed by the mandatory provisions of Polish law, in particular the Act of 30 May 2014 on Consumer Rights and the Civil Code.

2. Definitions

Customer — a natural person, legal person or organisational unit placing an order.
Consumer — a natural person entering into a transaction with the Seller that is not directly related to their business or professional activity.
Sole Trader with consumer rights — a natural person entering into a contract directly related to their business activity where the content of the contract indicates that it is not of a professional nature for that person.
Product — movable goods offered in the Store, including CBD hemp products described on the product page.
Contract — a distance sales contract concluded between the Customer and the Seller.

3. Technical requirements and electronic services

Using the Store requires a device with Internet access, an up-to-date browser supporting JavaScript and cookies, and an active email address. Certain payments or forms of contact may require the relevant provider's application.
The Seller provides electronic services free of charge consisting of access to the Store, shopping cart, contact form, customer account — if available — and newsletter.
The Customer must not provide unlawful content, content infringing third-party rights or containing malicious code, or take actions that disrupt the operation of the Store.
The contract for the shopping cart or form service is concluded for the period during which the relevant function is used and expires when its use ends. The newsletter may be cancelled at any time using the unsubscribe link or by contacting the Seller.
Complaints concerning electronic services may be sent to the Seller's email address. A response will be provided without undue delay and no later than within 14 days.

4. Product information and specific rules

Product information and photographs are intended to identify their essential characteristics. Due to the natural origin of the Products, insignificant differences in appearance, colour or structure that do not affect their conformity with the Contract are permitted.
The Customer should use the Product in accordance with its description, label and the law applicable at the place of delivery or use. The Customer is responsible for checking local restrictions on the purchase, possession, import and use of CBD hemp products.
Store content does not constitute medical advice or a promise of therapeutic effect. In the event of health-related doubts, an appropriate professional should be consulted.
Sales in the Store are intended exclusively for persons aged 18 or over. Products must be kept out of the reach of children. The Seller may refuse to process an order if the Customer does not confirm that they are of age, there are reasonable doubts as to their age, this is required by law, or delivery to the indicated country would be prohibited.

5. Placing an order and concluding the Contract

The Customer selects a Product and variant, adds it to the cart, provides the information required to process the order, selects delivery and payment, and confirms the order using a button that clearly indicates the obligation to pay.
Before proceeding to payment, the Customer must accept the Terms and Conditions by ticking the appropriate box containing an active link to their content and separately confirm that they are at least 18 years old. Before confirmation, the Customer may correct their details and the contents of the cart.
Placing an order constitutes an offer to conclude the Contract. The Contract is concluded when the Seller confirms acceptance of the order for processing on a durable medium, in particular by email.
The Seller may contact the Customer to verify details, availability, legality of delivery or to agree individual terms for a wholesale order. If an order cannot be processed, the Seller will promptly notify the Customer and refund any payments received.
The Contract is concluded in the language selected by the Customer from among the versions available in the Store. The order details and confirmation are sent to the email address provided.

6. Prices and payments

Prices include taxes unless expressly stated otherwise for a given Customer or Product and are presented in the currency selected in the Store. Before placing an order, the Customer is informed of the total price of the Products, taxes, delivery costs and any other charges.
Available payment methods are shown in the cart or at checkout and may include bank transfer, PayPal, Przelewy24 once that service has been launched, and other methods made available by the payment operator.
For electronic payments, payment data are processed by the selected operator in accordance with its terms and privacy policy. If payment is not completed, the order may remain unpaid or may be cancelled after prior contact with the Customer.
Promotions and discounts apply on the terms stated for the respective offer. Price reductions for Consumers are presented in accordance with applicable law.

7. Delivery

Delivery is available to countries shown at checkout and is carried out exclusively by courier via InPost Courier, DPD or DHL. Deliveries outside the standard service area, particularly outside Europe, require individual arrangements.
Order processing takes 3 to 5 days. The cost and estimated delivery date are provided before the order is placed. Unless otherwise agreed, the Seller will deliver the Product to the Consumer without undue delay and no later than 30 days after the Contract is concluded.
The Customer should provide a complete and correct address. Additional costs resulting from an incorrect address or failure to collect a shipment may be charged to the Customer to the extent permitted by law and corresponding to the costs actually incurred.
It is advisable to inspect the shipment upon receipt. Transport damage should, where possible, be documented and reported to the Seller without delay; the absence of a damage report does not deprive the Consumer of statutory rights.

8. Right of withdrawal from the Contract

A Consumer and a Sole Trader with consumer rights may withdraw from the Contract without giving a reason within 14 days of taking possession of the Product themselves or through a designated third party other than the carrier. Where several Products are delivered separately, the period starts upon receipt of the last of them.
To exercise the right of withdrawal, an unequivocal statement must be sent to the Seller before the deadline, for example by email to hempmedkontakt@gmail.com or by post to the business address. The model form in section 14 may be used but is not mandatory.
The Product must be returned without undue delay and no later than 14 days after submitting the statement, to the address indicated by the Seller. The person withdrawing bears the direct return costs unless the Seller has agreed to bear them or failed to inform the Customer of this obligation.
The Seller refunds payments received, including the cost of the least expensive standard delivery method offered in the Store, no later than 14 days after receiving the withdrawal statement. The refund is made using the same payment method unless otherwise agreed without additional cost. The Seller may withhold the refund until the Product or proof of its return has been received.
The person withdrawing is liable for any diminished value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

9. Exceptions to the right of withdrawal

The right of withdrawal does not apply only in the cases specified by law, in particular to a Product supplied in sealed packaging that cannot be returned after opening for health protection or hygiene reasons — if the packaging has been opened after delivery — or to a Product made to the Customer's specifications or intended to meet their individual needs. Exceptions are interpreted strictly and do not limit the right to complain about a Product that does not conform to the Contract.

10. Complaints and conformity of the Product with the Contract

The Seller is liable to the Consumer and the Sole Trader with consumer rights for lack of conformity of the Product with the Contract under the Act on Consumer Rights. With respect to other business customers, liability is governed by the Civil Code and may be limited to the extent permitted by law.
A complaint may be sent by email or to the Seller's address. It is advisable to provide the order number, describe the issue and the expected solution and, if possible, attach photographs. This is not a condition for considering the complaint if the matter can be identified in another way.
In the event of a lack of conformity, the Consumer may request repair or replacement and, in the cases provided for by law, a price reduction or withdrawal from the Contract. The detailed order and conditions for these remedies are set out in the Act on Consumer Rights.
The Seller will respond to a Consumer's complaint within 14 days of receipt. The Seller bears the cost of collecting, repairing or replacing a Product found not to conform to the Contract.
Rights arising from a lack of conformity with the Contract are independent of any manufacturer's warranty.

11. Personal data

The rules governing personal data processing, the use of cookies, customers' rights and the Controller's details are described in the Privacy Policy. Providing the data required in an order is necessary to conclude and perform the Contract.

12. Out-of-court dispute resolution

A Consumer may obtain free assistance from a municipal or district consumer ombudsman, the competent Provincial Inspectorate of Trade Inspection or a consumer organisation.
Information on out-of-court consumer dispute resolution is available at https://polubowne.uokik.gov.pl. Participation in an out-of-court procedure is voluntary unless a mandatory legal provision states otherwise.
Disputes with a Consumer are decided by the competent court under the general rules. In disputes with a business customer who is not a Sole Trader with consumer rights, the court having jurisdiction over the Seller's registered office has jurisdiction to the extent permitted by law.

13. Amendments to the Terms and Conditions

The Seller may amend the Terms and Conditions for a valid reason, such as a change in law, payment or delivery methods, Store functions or the Seller's details.
An order is governed by the version accepted when it was placed. An amendment does not affect acquired rights. For continuous services, the customer will be informed of the amendment with appropriate advance notice and may terminate the service before the amendment takes effect.

14. Model withdrawal form

(complete and return this form only if you wish to withdraw from the Contract)

To: Ahura Michał Müller, ul. Łąkowa 7, 66-415 Chwalęcice, email: hempmedkontakt@gmail.com

I/We (*) hereby give notice that I/we (*) withdraw from the contract for the sale of the following goods: ............................................................

Order number: .................................... Date of contract/receipt: ....................................

Name of consumer(s): ........................................................................

Address of consumer(s): ........................................................................................

Date: .................................... Signature (paper form only): ....................................

(*) Delete as appropriate.

15. Final provisions

Polish law applies, subject to the protection granted to the Consumer by the mandatory provisions of the country of their habitual residence.
If any provision is found to be invalid, the remaining provisions remain in force and the invalid provision is replaced by the applicable provisions of law.
Matters not regulated herein are governed by Polish law, in particular the Act on Consumer Rights, the Civil Code and the provisions on the provision of electronic services.